
The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX
The Agile Brand - theagilebrand.show
Latest episode: Fri Aug 01 2025
Expert mode marketing technology, AI, and CX insights from top brands and Martech platforms fill every episode, focusing on what leaders need to know to build customer lifetime value and long-term business value. The Agile Brand with Greg Kihlström® features executives and thought leaders from top brands and tech platforms discussing the industry's trends, like AI adoption, first-party data strategies, artificial intelligence in the consumer journey, consumer data privacy, omnichannel customer experience, and more. The Agile Brand is hosted by Greg Kihlström, martech and artificial intelligence transformation advisor and consultant to leading brands, speaker, entrepreneur, and best-selling author. It provides a fresh perspective on the continually evolving dynamic between brands and the audiences they serve.
706 total episodes
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- Aug1#713: Agentic AI that improves the customer experience, with Manisha Powar, Qualtrics27mins
- Aug1Introducing The Jordan Harbinger Show2mins
- Jul30#712: Compounding returns on your marketing campaigns with Chris O'Neill, GrowthLoop31mins
- Jul28#711: Making accessibility a priority with Make Paciello, AudioEye31mins
- Jul25#710: Empowering Employees to Lead Meaningful Change from Within with Steven Malony, CEO of Belkin30mins
- Jul24#709: The state of CX and the value of hyperpersonalization with Adrian Swinscoe, Punk CX Podcast64mins
- Jul23#708: How commerce media is changing advertising with Eric Brackmann, Koddi29mins
- Jul21#707: Building ROI in the Creator Economy with Brit Starr, CreatorIQ26mins
- Jul18#706: Building more connected digital experiences with Eric Stine, CEO of Sitecore30mins
- Jul16#705: What happens to your KPIs when both CLV and Customer Acquisition Costs rise? With Jamie Domenici, Klaviyo25mins
- Jul14#704: Delivering personalization at scale with Yaniv Navot, Mastercard32mins
- Jul11#703: How AI and Deep Learning is affecting advertising with Jaysen Gillespie, RTB House28mins
- Jul10#702: What it takes to keep customers loyal with Anna Convery, Verint30mins
- Jul9#701: No-Code as a Strategic Weapon, with Aytekin Tank, Jotform25mins
- Jul7#700: Winning and retaining the distracted consumer with Kelsey Chickering, Forrester22mins
- Jul4#699: Being real about synthetic personas with Narek Vandanyan, Prelaunch24mins
- Jul2#698: Staying customer-centric in the race to adopt agentic AI with Stephanie Liu, Forrester23mins
- Jun30#697: Building the total experience for customers with AJ Joplin, Forrester24mins
- Jun27#696: The network effect on CX of AI plus employees with Jay Pattisall, Forrester26mins
- Jun25#695: Why Trust Is a Strategy, Not a Sentiment with Dana Bodine, Trustpilot28mins
- Jun23#694: What's your plan for Q5 this year, with Xavier de Baillenx from Ramdam23mins
- Jun20#693: Optimizing the post-click customer experience with Riikka Söderlund, Katana Cloud Inventory24mins
- Jun18#692: The lifetime value of milliseconds in the customer experience with Jaxon Repp, Harper24mins
- Jun16#691: Gaining agility and results with composable CMS, with Mark Wheeler from Storyblok31mins
- Jun13#690: Focusing on long-term customer value using next best action with Tine Van Calster, Telenet26mins
- Jun12#689: Building a culture of agility with Eugenie Lamprecht, Reka19mins
- Jun11#688: Building a Customer Brain and how it benefits customers and the business with Christian Nelissen, National Australia Bank26mins
- Jun9#687: Customer Experience Design using Generative AI, with Tara DeZao, Pega22mins
- Jun6#686: Autonomous innovation using predictable AI agents with Peter van der Putten, Pega30mins
- Jun4#685: Using AI in UX research, design, and testing with Jason Bowman, The Office of Experience25mins
- Jun2#684: The founder of Reebok and CEO of Syntilay talk about AI-generated product design30mins
- May30#683: Navigating the effect of AI on marketing jobs and the job market with Sue Keith, Landrum Talent Solutions23mins
- May28#682: Consequential AI and customer loyalty with Raj De Datta, CEO of Bloomreach25mins
- May26#681: Building a cohesive brand while personalizing every message with Emily Ward, Turnitin25mins
- May23#680: Agile is about more than velocity, with Gabrielle Wieczorek27mins
- May21#679: Growing a brand by focusing on the details that matter with Dominic Minogue, Dirty Water23mins
- May19#678: AI gains emotional intelligence with Joshua Goldberg, Zenapse23mins
- May16#677: Why thought leadership is more important than ever with Benjamin Shapiro, host of the MarTech Podcast36mins
- May14#676: The consumer is no longer navigating the map—they are the map, with Ken Hughes, the King of CX36mins
- May12#675: Being true to customers and your values with Phyllis Rothschild, CMO at Pete & Gerrys30mins
- May9#674: The continued evolution of e-commerce with Eitan Koter, Vimmi36mins
- May7#673: Predictive and proactive customer experiences, with Vinod Muthukrishnan, Cisco28mins
- May5#672: What can we learn from teaching others about AI? Featuring Greg Shove, CEO of Section37mins
- May2#671: Going national while staying true to your local roots with Jay Rushin, H&H Bagels22mins
- Apr30#670: Embracing Chaos to Get Better Results with Mark DeCarlo41mins
- Apr28#669: It's already time to start planning for the holiday shopping season with Carey Cockrum, Cella by Randstad Digital28mins
- Apr25#668: The Five Levels of AI with Courtney Baker, Knownwell33mins
- Apr23#667: The Evolving Role of Visual Data in Construction with Marca Armstrong, Sensera25mins
- Apr21#666: Balancing AI-driven efficiency and responsibility with Pasquale DeMaio, Amazon Web Services27mins
- Apr18#665: Developing strategies that cut through the omnichannel noise, with Arianna Vogel, Foursquare28mins
- Apr16#664: Tying CX outcomes to commercial goals with Markus Engel and Linzi Hindle at DHL24mins
- Apr14#663: AI in retail marketing with Uldis Baumerts, Bryj27mins
- Apr11#662: Making your returns strategy a competitive advantage with Katherine Lehman, ReturnBear18mins
- Apr9#661: Creating a world-class student experience with Mike Milliron, IMG Academy24mins
- Apr7#660: Enabling and accelerating customer experience improvements using AI with Isabelle Zdatny, Qualtrics26mins
- Apr4#659: The current state of the job market with Sue Keith, Landrum Talent Solutions26mins
- Apr2#658: Winning retail by reducing customer frustration with Jean-Christophe Pitié, ContentSquare22mins
- Mar31#657: Augmenting front-line employees with AI for better experiences, with Fabrice Martin, Medallia22mins
- Mar28#656: Integrating CX and EX to create better customer outcomes with Sasha Fard, Capital One27mins
- Mar26#655: AI and Automation in the supply chain with Nick Stuart, RSM23mins
- Mar24#654: Translating research into cross-functional strategic change with Adam Hagerman, Indeed22mins
- Mar21#653: Accelerating speed to insights using synthetic feedback with Ali Henriques, Qualtrics30mins
- Mar19#652: The power of multimodal AI with Dani Yogatama, Reka22mins
- Mar17#651: AI and in-house creative teams with Jen Rapp, Superside29mins
- Mar14#650: Maximizing your ad spend with Matt Wasserlauf, Blockboard16mins
- Mar12#649: How to look at ROAS with Mitsu Kikuchi and Rocco Baldasarre of Shirofune20mins
- Mar10#648: Breaking down silos between paid and organic search with Matt Shenton, Croud22mins
- Mar7#647: Achieving retail media success with Ben Dutter, Power Digital24mins
- Mar5#646: AI in e-commerce with Oren Inditzky, Wix23mins
- Mar3#645: Building brand trust with Aman Advani, CEO of Ministry of Supply21mins
- Feb28#644: AI-augmented human recommendations for retail customers with Noah Zamansky, Stitch Fix27mins
- Feb26#643 Disrupting the recruiting world by combining humans and AI with Heidi Golledge, Jobot34mins
- Feb24#642: Building brand loyalty by storydoing, with Dawn Fichot, Brompton Bicycle28mins
- Feb21#641: Creating brand-savvy AI and a marketer-first DXP with Dave O'Flanagan, CEO of Sitecore40mins
- Feb19#640: Measuring the ROI on Out of Home with Jeremy Flynn from Clear Channel Outdoor30mins
- Feb17#639: Multisapiens collaboration and the future of the workplace with Dr. Tatyana Mamut, Wayfound41mins
- Feb14# 638: What's the ROI on those Big Game Ads? Featuring Nataly Kelly, CMO at Zappi28mins
- Feb12#637: Redefining the customer experience with The Office of Experience and Mack Trucks28mins
- Feb10#636: Building resilience in customer service operations with John Finch, RingCentral30mins
- Feb7#635: Taco Bell's Return to the Big Game and Creating a Successful Niche Agency with Guto Araki and Alex Jacobs, Biite38mins
- Feb5#634: Delivering seamless experiences with CDP, featuring Beth Scagnoli, Redpoint Global36mins
- Feb3#633: Navigating the future of search with A.J. Ghergich, Botify33mins
- Jan31#632: Driving measurable retail growth with Cédric Chereau, EagleAI29mins
- Jan29#631: SMS and meaningful customer connections with Amanda McGuckin Hager, TrueDialog24mins
- Jan27#630: Can Netflix, Delta, and Amazon teach us how to improve the patient experience? Featuring Adeline Ashley from Sitecore26mins
- Jan24#629: Why generative AI transparency is so important with Matt Van Itallie, Sema Software32mins
- Jan22#628: Why leaders need to become more self-reliant with Maha Abouelenein28mins
- Jan20#627: The forces redefining brand loyalty with Ian Baer, Sooth33mins
- Jan17#626: Building customer success instead of vendor lock-in with Toya Del Valle, Cornerstone31mins
- Jan15#625: Creating an agile brand with composable approaches, featuring Chris Bach47mins
- Jan13#624: 2025 hiring strategies and how to plan with Sue Keith, Landrum Talent Solutions27mins
- Jan10#623: Is your brand ready for its own AI agent? Featuring Gil Rosen of Amdocs36mins
- Jan8#622: Balancing AI optimism with realism, with Stefan Weitz, HumanX Conference29mins
- Jan6#621: The evolving buyer's journey with Liz Robillard and Kristin Schoenstein, WBR26mins
- Jan3#620: How small businesses continue to thrive with Emily Washcovick, Yelp37mins
- Dec27#619: Knowing which of your marketing dollars are working, with Mike True, Prescient AI27mins
- Dec23#618: Working with AI to create better (not just more) content with Nick Gernert, CEO WordPress VIP32mins
- Dec20#617: Small changes that make big differences to marketing results with Jay Schwedelson, SubjectLine.com27mins
- Dec18#616: Synthetic personas in market research with Ali Henriques, Qualtrics29mins
- Dec16#615: Is Black Friday still the star of the holiday season? Featuring Joe Shasteen, RetailNext30mins
- Dec13#614: How trust, community, and courage are reshaping brands with Chris Savage, Wistia31mins
- Dec11#613: Building brands through collaboration, innovation, and sustainability with Eric Liedtke, Under Armour29mins
- Dec9#612: Shared understanding of business needs with Patty Soltis, Upwork30mins
- Dec6#611: Optimizing e-commerce content with Ashlyn Fulton, D'Addario16mins
- Dec4#610: Unlocking greater customer loyalty with Aleksander Kaczmarek, CarTrawler25mins
- Dec2#609: AI-powered DXPs and brand-aware personalized CX with Kathie Johnson, CMO at Sitecore37mins
- Nov29#608: Why the C-Suite needs to pay more attention to social media, with Dr. Antonis Papatsaras, Hootsuite29mins
- Nov27#607: Preparing for tiktokified journeys and the search generative experience with Izabela Misiorny, Siteimprove27mins
- Nov25#606: Connecting experimentation to business outcomes across the journey with Vijay Ganesan, Optimizely21mins
- Nov22#605: AI agents working across the marketing workflow with Kevin Li, Optimizely29mins
- Nov20#604: Creating a great post-purchase customer experience with Colleen Coulter, Route27mins
- Nov18#603: What happens to marketers if Google is split up? Featuring Steven Read, Chief Product Officer at adMarketplace23mins
- Nov15#602: Breaking down language barriers in customer service with Mike Clifton and Max Schwendner, Alorica37mins
- Nov13#601: Improving the Customer Experience in a Feedback Recession with Isabelle Zdatny, Qualtrics28mins
- Nov11#600: AI Agents in Marketing with Raj Rikhy, Microsoft33mins
- Nov8#599: Increasing AI literacy to improve outcomes with Jason Lapp, Beautiful.ai37mins
- Nov6#598: Keeping up with consumer payment preferences with Will Mavromichalis at Kount27mins
- Nov4#597: Engaging with Gen Z on retail with Teddy Solomon, Fizz24mins
- Nov1#596: The impact of AI on marketing and consumer expectations with Melissa Waters, CMO at Upwork43mins
- Oct30#595 State of the marketing jobs market with Sue Keith, Landrum Talent Solutions29mins
- Oct28#594: Designing for infinite moments of truth with Stratton Cherouny, The Office of Experience30mins
- Oct25#593: Integrating AI into enterprise marketing operations with Adam Brotman, Forum338mins
- Oct23#592: Sending the right message at the right time with John Kim, SendBird40mins
- Oct21#591: Building an accessible digital experience with Jennifer Griffin Smith, Acquia28mins
- Oct18#590: AI in marketing highly regulated sectors with Nauman Hafiz, Constellation35mins
- Oct16#589: Product-led Growth and AI with Sonal Mane, Databricks36mins
- Oct14#588: Powering up your knowledgebase for better CX with Sophie Wyne, Ariglad30mins
- Oct11#587: Aligning product and marketing in the C-suite and beyond with Tifenn Dano Kwan, Amplitude36mins
- Oct9#586: Winning E-commerce By Boosting Efficiency with Tobias Sjölin, Boozt26mins
- Oct7#585: Inventory management to the rescure with Riikka Söderlund, Katana25mins
- Oct4#584: The power of data and AI in the enterprise with Krishnan Venkata, LatentView Analytics26mins
- Oct2#583: Redefining success and failure with Jesse Tayler, Founder of TruAnon39mins
- Sep30#582: Cookieless advertising in a first-party data world with Eric Wheeler, 33Across28mins
- Sep27#581 The impact of bots on the customer experience with Nanhi Singh, Thales30mins
- Sep25#580: On-demand production and product data for better customer experiences with Leonard Marano, Lectra26mins
- Sep23#579: Creating forever customers with Michael Mallett, Medallia44mins
- Sep20#578: The future of shoppable TV with Peter Hamilton, Roku33mins
- Sep18#577: Optimizing the patient experience with Tracey Schroeder, Inova Health System30mins
- Sep16#576: AI and Human Creativity in Marketing with Diana Lee, Constellation34mins
- Sep13#575: Telling authentic branded stories with Sophie Harris, GoDaddy27mins
- Sep11#574: Building enterprise-grade Gen AI applications with Sumeet Agrawal, Informatica33mins
- Sep9#573: The Relationship Between Marketing and Communications with Nikki Festa O'Brien, Greenough Communications27mins
- Sep6#572: Online marketplace advertising with Regina Ye, Topsort29mins
- Sep4#571: Unlock Expert Mode: Getting to a B2B E-commerce Strategy with The Office of Experience and Znode39mins
- Sep2#570: Unleashing the Power of Composable Customer Data Platforms with Kyle Martinowich, GrowthLoop29mins
- Aug30#569: Building a brand that customers can't get enough of with Jon Davids27mins
- Aug28#568: Digital signage and brand strategy with Misty Chalk, BrightSign29mins
- Aug26#567: Engaging e-commerce customers with Daniela Jurado, VTEX28mins
- Aug23#566: The future of financial services CX with Chris O'Brien, M&T Bank33mins
- Aug21#565: Why journey management matters, with Eytan Hattem, Cemantica36mins
- Aug19#564: The cookiepocalypse that didn't happen with Jaysen Gillespie, RTB House27mins
- Aug16#563: Harnessing technology for good with Larry Weber, Racepoint Global29mins
- Aug14#562: Empowering the Next Generation of Women in Technology with Cerys Goodall, Vetster35mins
- Aug12#561: The speed of customer data (and why it matters) with Justin DeBrabant, Chief Product Officer, ActionIQ35mins
- Aug9#560: Driving business value with data with Steve Fiore, Teradata27mins
- Aug7#559: The shift from service to sales with Josh Feast, Cogito29mins
- Aug5#558: When SMS delivers real results with John Wright, TrueDialog30mins
- Aug2#557: AI and First-Party Data in Print with Stefanie Cortes, RRD19mins
- Jul31#556: In-play ads and the gaming experience with Shahar Sorek, Overwolf25mins
- Jul29#555: Optimizing customer retention with Baird Hall, Churnkey28mins
- Jul26#554: What marketing leaders need to know about AI with Cathy McPhillips, Marketing AI Institute28mins
- Jul24#553: Automating and Optimizing E-Commerce Operations with Jorrit Steinz, ChannelEngine27mins
- Jul22#552: Fulfillment, logistics, and the e-commerce experience with Jon Schecter, Autostore23mins
- Jul19#551: Maximizing holiday sales with Zarina Stanford, Bazaarvoice28mins
- Jul17#550: The science of CX with Martha Brooke27mins
- Jul15#549: Winning at Conversational Commerce with Stefanos Loukakos, Connectly22mins
- Jul12#548: Staying customer-focused amidst expansion with Alice Eweida, Pandia Health30mins
- Jul10#547: Aligning brand with business strategy with Lori Poer and Nigel Dennis30mins
- Jul8#546: The Great Hesitation with Sue Keith, Landrum Talent Solutions24mins
- Jul5#545: What it means to be customer-obsessed with Jill Pavlovich, Albertsons20mins
- Jul3#544: Looking to veterans for the next wave of cybersecurity experts with Nakisha Dixon, Vercara24mins
- Jul1#543: Better Together: CX + Digital + Marketing with AJ Joplin, Forrester37mins
- Jun28#542: Forging Boundless Experiences with Humans + AI with JP Gownder, Forrester25mins
- Jun26#541 AI adoption is driving enterprise transformation, with Peter van der Putten, Pega27mins
- Jun24#540: Real-world transformation with Rick Meehean, Church Mutual20mins
- Jun21#539: Maximizing first-party data using AI with Tara DeZao, Pega27mins
- Jun19#538: Open source in the enterprise with Jon Stewart, ZenSource31mins
- Jun17#537: Accelerating the enterprise with AI with Kerim Akgonul, Chief Product Officer, Pega27mins
- Jun14#536: Incremental data-driven transformation in the enterprise with Tommi Marsans, Verizon Business26mins
- Jun12#535: The Continued Evolution of E-commerce with Mark Simon, Celigo30mins
- Jun10#534: Employee Financial Wellness as Competitive Advantage with Nico Simko, Clair22mins
- Jun7#533: Real-World Application of AI in Marketing and CX with Kathryn Murphy, Twilio31mins
- Jun5#532: Staying ahead in e-commerce, with Laura Ritchey, CEO, Radial26mins
- Jun3#531: Customer engagement and loyalty in travel with Jeff Zotara, arrivia29mins
- May31#530: Creating valuable CX using Gen AI with Eli Finkelshteyn, Constructor30mins
- May29#529: Better software testing for improved CX with Stephen Feloney, Perforce27mins
- May27#528: The role of design in shaping the customer experience with Kaaren Hanson, Chief Design Officer at Chase25mins
- May24#527: Optimizing data operations for AI in marketing, with Eric Madariaga, CData21mins
- May22#526: Building extraordinary teams with Martin Gonzalez, Google30mins
- May20#525: Operationalizing AI in the Enterprise with Peter Roschke, Coherent28mins
- May17#524: Gary Vaynerchuk on capturing and leveraging consumer attention39mins
- May15#523: The Dojo model and its transformative effect with TEKsystems, Part 222mins
- May13#522: The Dojo model and its transformative effect with TEKsystems, Part 127mins
- May10#521: Predictive Real-Time Marketing ROI with Guan Wang, Snowflake30mins
- May8#520: Alignment of goals and incentives in the enterprise with Michael Vanderhoof, Charles Schwab28mins
- May6#519: The innovation gap, with Tanvir Khan, Chief Digital Officer, NTT Data26mins
- May3#518: Gen AI Governance in the Enterprise with Alon Yamin, Copyleaks26mins
- May1#517: Fostering a culture of continuous improvement with Mana Ionescu, AXOS Bank30mins
- Apr29#516: Customer and data centricity with Lamees Butt, Zoovu26mins
- Apr26#515: Predictive analytics and a first-party data strategy with Alan Gilleo, Leap Group27mins
- Apr24#514: Nimble customer research with Todd Horvitz, Head of Insights, HP38mins
- Apr22#513: AI & Fragmentation with Afif Khoury, SOCi30mins
- Apr19#512: When "unmanaging" is the best way to manage teams, with Jack Skeels, AgencyAgile26mins
- Apr17#511: Brand engagement in a socially conscious market, with Taylor Bennett, DoorDash28mins
- Apr15#510: Missed opportunities with AI and CX with Tony Grout, Showpad27mins
- Apr12#509: Optimizing the patient experience with Michael Burke and Josh Byrd from Copient Health33mins
- Apr10#508: The self-optimizing enterprise with Don Schuerman, CTO at Pega33mins
- Apr8#507: Gen AI and the Future of Publishing with Marc Sirkin, Third Door Media33mins
- Apr5#506: Using GenAI to Generate Revenue with Assaf Baciu, Persado20mins
- Apr3#505: Keeping pace with retail customer expectations with Craig Moore, Körber Supply Chain18mins
- Apr1#504: Deep learning and the cookieless future with Jaysen Gillespie, RTB House24mins
- Mar29#503: Better customer insights with Matt Butler and Russ Hannig32mins
- Mar27#502: Cross-functional collaboration plus AI augmentation with Mariam Asmar, Braze26mins
- Mar25#501: AI and the CMO with Amanda Cole, CMO at Bloomreach29mins
- Mar22#500: March Madness Special: Hyper-paced CX in the iGaming Industry with Pini Yakuel, Optimove31mins
- Mar20#499: AI and Digital Transformation with Jonathan Boakes, Infinum29mins
- Mar18#498: The value of B2B2C E-commerce with Carlos Manalo and Tom Flierl29mins
- Mar15#497: Great omnichannel CX in retail with Tracey Brown, Chief Customer Officer at Walgreens20mins
- Mar13#496: The link between creativity and innovation with Anne Jacoby23mins
- Mar11#495: Pay transparency and the employee experience with Sydney Artt, Anaconda22mins
- Mar8#494: Maximizing online marketplaces with Todd Walsh, HP18mins
- Mar6#493: The Top 3 in-demand marketing jobs for 2024 with Sue Keith, Ceres Talent27mins
- Mar4#492: Building and maintaining a culture of customer centricity with Abhii Parakh, Head of Customer Experience at Prudential26mins
- Mar1#491: Data collection done right with Sean Falconer, Skyflow29mins
- Feb28#490: AI & Great Customer and Employee Experiences with Simonetta Turek, Chief Product Officer at Medallia24mins
- Feb26#489: Machine learning in the enterprise with Eric Siegel, Machine Learning Week30mins
- Feb23#488: Learning from our data with Matt Swalley, Omneky26mins
- Feb21#487: (Actually) great content with generative AI, with Jon Ricketts, AGYL AI31mins
- Feb19#486: Igniting customer centricity with Sri Narasimhan, Head of Enterprise Customer Experience at CVS Health29mins
- Feb16#485: A winning first-party data strategy with Heidi Bullock, CMO, Tealium30mins
- Feb14#484: What it takes to be a category-leading CX brand, with Joe Tyrrell, CEO of Medallia31mins
- Feb12#483: Omnichannel and the future of retail with Kristin Schoenstein and Elizabeth Robillard, eTail Palm Springs23mins
- Feb9#482: Making phone conversations with customer count, with Ryan Johnson, CallRail31mins
- Feb7#481: Customer journey management with Stacy Sherman, Doing CX Right33mins
- Feb5#480: Search and the Customer Experience, with David Ting, Zenni Optical19mins
- Feb2#479: Left-brain/Right-brain AI with Peter van der Putten, Director AI Lab at Pega37mins
- Jan31#478: When is headless the right (or wrong) idea? with Liz Spranzani, CTO at Verndale33mins
- Jan29#477: Gen AI in the E-commerce Experience with Bernadette Nixon, Algolia21mins
- Jan26#476: Digital experiences in physical retail with Sarah Jarvis, Eagle Eye Solutions29mins
- Jan24#475: Customer lifetime value for the win, with Neil Hoyne, Chief Strategist at Google39mins
- Jan22#474: Increasing speed to improve CX with Doug Rubingh, Sinch MessageMedia28mins
- Jan19#473: Meaningful customer dialogue with Christian Ward, Chief Data Officer, Yext38mins
- Jan17#472: Improving mixed reality with Dave Kaufman, Meta34mins
- Jan15#471: Building a change maker culture with Steve Blum, Autodesk35mins
- Jan12#470: Great data equals great advertising with Gruia Pitigoi-Aron, The Trade Desk29mins
- Jan10#469: Agility in the enterprise using a composable approach with Matt Biilmann, CEO of Netlify36mins
- Jan8#468: Recruitment advertising to find the best candidates with Neil Costa, HireClix24mins
- Jan5#467: Making a meaningful impact with your brand in 2024 with Mark Nardone, CMO at PAN Communications36mins
- Jan3#466: Inclusivity and Innovation as Competitive Advantage with Johane Domersant, John Deere30mins
- Dec29#465: Prioritizing the right data and signals with Prasaana Dhungel, GrowByData33mins
- Dec27#464: AI and Creative Work with Toby Barlow, Lafayette American24mins
- Dec25#463: AI and Cybersecurity with Gary Guseinov, CEO at RealDefense30mins
- Dec22#462: Collaboration for successful experimentation with Collin Crowell and James McCormick33mins
- Dec20#461: Raising the stakes of stakeholder design with Curt Schreiber, VSA Partners28mins
- Dec18#460: Retention in an Omnichannel World with Ann Fellman, Bloomerang26mins
- Dec15#459: Product leaders and the customer experience with Jess Keeney, Duck Creek Technologies29mins
- Dec13#458: Demystifying CX Governance with Sami Nuwar30mins
- Dec11#457: Building a culture of experiementation, with Kirsty Dawe, Webeo32mins
- Dec8#456: Using cloud communications while optimizing the customer experience with Patrick Sheehan, Intermedia34mins
- Dec6#455: Successful Outsourcing with Sarah Ellenberg, PartnerHero26mins
- Dec4#454: Reskilling & upskilling for Generative AI with Michelle Boockoff-Bajdek, Skillsoft44mins
- Dec1#453: AI for Localization and Personalization with Stephanie Shreve, PowerChord25mins
- Nov29#452: Enhancing E-commerce with AI with Sean Mullaney, Algolia27mins
- Nov27#451: The Post Cookie World and CX with Carl White, Nano Interactive26mins
- Nov24#450: Black Friday Special: Real-time Data & AI for In-store Retail Operations, with Joe Shasteen, RetailNext28mins
- Nov22#449: Making better proposals with Joe Ardeeser, Smart Pricing Table37mins
- Nov20#448: Creating a strikingly different brand with Dharma Pachner, Contrast & Co.24mins
- Nov17#447: Innovation in content marketing with Deane Barker, Optimizely24mins
- Nov15#446: Planning marketing headcount budgets for 2024 with Sue Keith, Ceres Talent25mins
- Nov13#445: Headless commerce with Jim Tattersall, Rotate29mins
- Nov10#444: Personalizing the Customer Loyalty Experience with Andy Hermo, iSeatz30mins
- Nov8#443: Building a HIPAA-compliant martech stack with Ray Mina, Freshpaint37mins
- Nov6#442: Share your message on the right channel with Jonathan Rivera, ResultsLeader.fm Podcast34mins
- Nov3#441: Customer feedback that benefits everyone with Adam Alfia, Real Time Feedback35mins
- Nov1#440: Optimizing internal processes to improve CX with Nikhil Nandagopal, Appsmith30mins
- Oct30#439: Success in a first-party data world with Derek Slager, Amperity28mins
- Oct27#438: Enhancing the E-commerce CX with Paul Thompson, Cloudinary30mins
- Oct25#437: AI as a member of your marketing team, with Daniel Maloney, Tailwind35mins
- Oct23#436: Using AI to Reach More Customers with Nicholas Holland, VP of Product, HubSpot Marketing Hub41mins
- Oct20#435: Building a culture of experimentation, Kevin Li, Optimizely34mins
- Oct18#434: Composable, omnichannel marketing with Rupali Jain, Chief Product Officer, Optimizely27mins
- Oct16#433: Demystifying platform selection with Bryan Jones and Cara Bourdage, The Office of Experience30mins
- Oct13#432: Data sharing and collaboration with Kamakshi Sivaramakrishnan, Samooha27mins
- Oct11#431: Growing leaders and aspiring leaders with Nate Prosser, Wawa and the Leadership Chalk Talk Podcast38mins
- Oct9#430: Personalized Campaigns in Highly Regulated Industries with Diana Lee, Constellation36mins
- Oct6#429: AI & the Workforce with Jon Darbyshire, SmartSuite30mins
- Oct4#428: Personalizing the Customer Journey with Trent Rossini, inQuba40mins
- Oct2#427: Creating engaged teams with Kelsey Bishop, Founder at Candor25mins
- Sep29#426: Print media in an omnichannel world with Curtis Tingle, CMO at Vericast26mins
- Sep27#425: Media sufficiency for greater marketing success with Austin Fredrich, The Office of Experience27mins
- Sep25#424: Marketing complex products and services with Jaxon Repp, Field CTO & Head of Marketing, HarperDB31mins
- Sep22#423: Hyperautomation and the enterprise with Jon Barton, TEKsystems22mins
- Sep20#422: The future of work in marketing with Lisa Murton Beets, Content Marketing Institute25mins
- Sep18#421: Agile Accessibility with Corb O'Connor, LevelAccess32mins
- Sep15#420: Excellent Experimentation with Dejean Brown, Optimizely27mins
- Sep13#419: Headless E-commerce and CX with Chris Bach, Netlify41mins
- Sep11#418: Better Customer Journey Mapping with Percy Rose, Hewlett Packard Enterprise40mins
- Sep8#417: Staying competitive in Ecommerce with Steve Denton, CEO at Ware2Go, a UPS Company31mins
- Sep6#416: Digital displays and their impact on health and sustainability, with Tim O'Malley, E Ink30mins
- Sep4#415: Winning and retaining customers with Solomon Zakinov, Founder & CEO, ShipX22mins
- Sep1#414: Strengthening the relationship between Sales and RevOps with Bayley Fesler and Annie Jones from Xactly23mins
- Aug30#413: Using qualitative customer data well with Daniel Erickson, Viable26mins
- Aug28#412: Standing out in an eCommerce world, with Laura Ritchey, Radial30mins
- Aug25#411: Scaling brands while focusing on sustainability, with Richie Jones, vvast36mins
- Aug23#410: Product agility, prioritization, and business value with Dan Gallagher, Slalom30mins
- Aug21#409: Great CX is more than just talking about great CX, with Jon Picoult, Watermark Consulting32mins
- Aug18#408: AI across the enterprise, with Alice Fournier, CIO, ISS Americas29mins
- Aug16#407: Meeting & Exceeding B2C Expectations in a B2B World with Chris Costello, Amazon Business22mins
- Aug14#406: State of the (recruiting) union with Sue Keith, Ceres Talent35mins
- Aug11#405: AI in the Contact Center with Mary Nelson, Chief Customer Officer, Aircall37mins
- Aug9#404: Conversational Marketing and the Customer Experience with Justin Keller, Drift30mins
- Aug7#403: Building a culture of data with Aron Clymer, Data Clymer32mins
- Aug4#402: Agile Marketing adoption and growth with Melissa Reeve, Agile Marketing Alliance39mins
- Aug2#401: B2B Customer Experience at Scale, with Tommi Marsans, Verizon Business Group29mins
- Jul31#400: Scaling professional services while maintaining CX and customer results, with Jamie Adams, Scorpion32mins
- Jul28#399: What makes you different is what makes you, with Dharma Pachner, Contrast & Co.36mins
- Jul26#398: AI and the workforce, with Alice Fournier, CIO, ISS Americas41mins
- Jul24#397: Enterprise SEO with Adrien Menard, CEO of Botify.com34mins
- Jul21#396: The ongoing relationship between businesses and their location, with Michael Steifvater, Arlington Economic Development23mins
- Jul19#395: Professional Services and the Customer Experience with Blake Godwin, Client Savvy41mins
- Jul17#394: Agile marketing and walled gardens with Oli Marlow Thomas, Chief Innovation Officer, Smartly.io28mins
- Jul14#393: Agile supply chains, with Peter Pernot-Day, SHEIN30mins
- Jul12#392: Great CX in regulated industries, with Meghan Fishburn, AgencyQ25mins
- Jul10#391: AI and the Customer Experience at Scale, with Shelia Anderson, US CIO at Aflac23mins
- Jul7#390: Prioritizing what customers both want and need with Bobby Arbuthnot, Unisys27mins
- Jul5#389: Marketing, AI, and the Omnichannel Experience with Asim Zaheer, Glassbox33mins
- Jul3#388: AI and decision making, prediction, and workflow automation, with Rik Chomko, CEO at InRule30mins
- Jun30#387: AI & Machine Learning in the Enterprise, with Scott Love, Lovelytics25mins
- Jun28#386: Intrapreneurship and fostering innovation from within, with Shane Pahl51mins
- Jun26#385: Dispelling Myths About Funding Creative and UX: What You Think You're Getting vs What You Really Need with Dan Knuckey and Jason Bowman from The Office of Experience30mins
- Jun23#384: The Autonomous Enterprise and CX, plus the Ethics of Generative AI, with Tara DeZao, Pega26mins
- Jun21#383: Maximizing events data with JR Sherman, CEO of RainFocus35mins
- Jun19#382: Building Customer Enagement with April Mullen, Braze24mins
- Jun16#381: Narrowing the strategy and execution gap with Alex Castro, CEO of 11:5934mins
- Jun14#380: Culture that benefits employees, customers, and the business with Steve Robinson, former CMO at Chick-fil-A41mins
- Jun12#379: Creating a truly accessible customer experience with Yaddy Arroyo, Truist36mins
- Jun9#378: CX and Professional Services, Part 2 with Tammi Nagucki, Environmental Design Group18mins
- Jun7#377: Beyond Customer Loyalty: Building a Cult Brand, with Chris Kneeland, CEO of Cult Collective33mins
- Jun5#376: Improving Customer Education for Better CX with Jack Foster, Workramp31mins
- Jun2#375: Creating best-in-class personalized customer experiences with Pini Yakuel, CEO at Optimove34mins
- May31#374: Customer Lifetime Value and Journey Orchestration with Matthew Egol, JourneySpark Consulting27mins
- May29#373: Maximizing business value with FinOps, Part 2, with Kalika Prasad Maheshwari, TEKsystems20mins
- May26#372: Maximizing business value with FinOps, Part 1, with Ani Lingutla, TEKsystems20mins
- May24#371: Sustainability as a win-win for customers and the business with Brennan Spellacy, CEO, Patch26mins
- May22#370: ERP, successful operations and CX with Nick Foy, Silverdale Technology25mins
- May19#369: Marketing Hiring Myths with Sue Keith, Ceres Talent37mins
- May17#368: What Exactly is Good CX? with Ginger Conlon, Genesys25mins
- May15#367: Professional Services and the Customer Experience Part 1, with Ryan Suydam, ClientSavvy25mins
- May12#366: Intrapreneurship and global growth with Alex Ghiculescu and Beau Grzanich, Workforce.com39mins
- May10#365: Building a customer-centered digital consultancy with Chad Solomonson, RDA28mins
- May8#364: AI and Automation in the Financial Sector with Joe Robinson, Hummingbird30mins
- May5#363: Winning at In-Game Advertising with Jared Lansky, SVP Partnerships, MediaMath27mins
- May3#362: Meaningful changes for greater customer outcomes with Anthony Coppedge, Principal Agile Digital Sales Global Transformation Lead at IBM46mins
- May1#361: The Value of a Well-Informed Customer with Alyssa Alsheimer, SVP of Marketing and Engagement at Wellframe22mins
- Apr28#360: Search & Discovery to Drive Ecommerce Revenue with Piyush Patel, Algolia33mins
- Apr26#359: The Business Value of a Great Employee Experience with Annette Franz, Founder & CEO of CX Journey29mins
- Apr24#358: Showing vs. telling to improve the customer experience with Ken Babcock, Tango26mins
- Apr21#357: Customer Engagement as Competitive Advantage with Glenn Weinstein, Chief Customer Officer, Twilio32mins
- Apr19#356: Empowering Great CX Within Your Brand, with Mark Slatin, EmpoweredCX36mins
- Apr17#355: Maximizing your DXP Investments with Sue Rivero, RDA28mins
- Apr14#354: Agile marketing and the customer-centric team with Robin Ross, Costco36mins
- Apr12#353: Intrapreneurship with Greg Kihlström and Co-Host Adam Chen, CMO at The Amenity Collective35mins
- Apr10#352: How DEI transforms organizations with Donald Thompson, The Diversity Movement24mins
- Apr5#350: It's Time for Digital Customer Service with Ragy Thomas, Founder & CEO at Sprinklr27mins
- Apr3#349: Madtech and First Party Data Strategies with Jonathan Moran, SAS34mins
- Mar31#348: Customer, Employee, and Business Experience with Adrian Swinscoe, Host of the Punk CX Podcast32mins
- Mar29#347: How human-centric businesses win the war for talent with Paul Vian, Chief Revenue Officer at Apps Associates30mins
- Mar27#346: Winning in the subscription economy with Matthew Holman, Head of Growth and Cofounder, Qpilot.cloud26mins
- Mar24#345: Optimizing the Buyer's Experience with Leah McTiernan, DocuSign31mins
- Mar22#344: Business Agility Tied to the Customer Experience with Kert Peterson, NextUp Solutions31mins
- Mar20#343: Agile Consumer Insights with Corey Lipman, Jumpspark24mins
- Mar17#342: User experience as employee experience with Caroline Roche, VP and Senior Partner, IBM32mins
- Mar15#341: Improving CX with Remote Video Support, with Rama Sreenivasan, CEO of Blitzz22mins
- Mar13#340: Empathy, AI, and the Customer Experience with Josh Feast, CEO of Cogito22mins
- Mar10#339: Combining Technology and Creativity for Standout Customer Engagement with Mariam Asmar, Braze29mins
- Mar8#338: Scaling infrastructure to improve CX with Deepak Giridharagopal, CTO at Puppet by Perforce37mins
- Mar6#337: Mental wellness and the workplace with Josh Birk, Salesforce33mins
- Mar3#336: CX and Human Centered Automation with Charlie Newark-French, Hyperscience32mins
- Mar1#335: Retention marketing and CX with Adam Robinson of Retention.com27mins
- Feb27#334: B2C expectations of B2B ecommerce, with Carlos Manalo and Stratton Cherouny of The Office of Experience31mins
- Feb24#333: The power of sharing stories of both success and failure, with Ben Albert, Balbert Marketing27mins
- Feb22#332: The Value of the Candidate Experience with Sue Keith, Corporate Vice President at Ceres Talent36mins
- Feb20#331: Retail Media Networks and First Party Data Strategies with Mary Matyas, MediaMath21mins
- Feb17#330: Improving processes to get better marketing results with Shafqat Islam, Chief Marketing Officer, Optimizely31mins
- Feb15#329: Maximizing Your Digital Experience Platform, with Jaina Baumgartner, RDA26mins
- Feb13#328: Composable platforms and the ecommerce customer experience with Filippo Conforti, Founder & CEO of Commerce Layer27mins
- Feb10#327: Public art and the future of work with Angela Anderson Adams, Arlington Economic Development28mins
- Feb8#326: The shared goal of customer centricity, with Amanda Ono, CHRO at Kroll29mins
- Feb6#325: Employee Experience in Tough Economic Times with Anne Jacoby, Spring Street Solutions23mins
- Feb3#324: Personalized content delivery and customer lifetime value with John Thomas, Chief Strategy Officer, Relay Network29mins
- Feb1#323: Automation in the workplace with Shawn Herring, CMO, airSlate34mins
- Jan30#322: Life beyond third party cookies with Jascha Kaykas-Wolff, President at Lytics37mins
- Jan27#321: Successful design processes with Amrita Mathur, VP of Marketing at Superside37mins
- Jan25#320: Using prediction to improve CX, with Andy Rossmeissl, Faraday32mins
- Jan23#319: CDPs and a First-Party Data Strategy with Jaina Baumgartner, RDA23mins
- Jan20#318: Personalizing the Customer Experience While Optimizing Data Privacy, with Lisa Routel, Verizon26mins
- Jan16#316: How People, Process, and Platforms Affect the Employee Experience, with Joe Berger, WWT26mins
- Jan13#315: Consumer Data Privacy and the Customer Experience with Fiona Campbell-Webster, Chief Privacy Officer at MediaMath27mins
- Jan11#314: Design Thinking and the Customer Experience with Laurence Gonzalez, Commercial Bank at JPMorgan Chase24mins
- Jan9#313: Aligning CX Strategy with Challenges, Opportunities, and Leadership with Karen Mangia, Salesforce31mins
- Jan6#312: Storytelling and its role in the customer relationship, with Mark Nardone, Chief Marketing Officer at PAN Communications43mins
- Jan4#311: B2B Ecommerce and the Customer Experience with Rupesh Agrawal, CEO of Amla Commerce24mins
- Jan3#310: Growing and Scaling a Marketing Agency with Erik Huberman, CEO of Hawke Media25mins
- Dec30#309: Agile Approaches to AI & ML with Luke Arrigoni, Arricor AI25mins
- Dec27#308: Combining technology and design psychology to drive business success with Thomas Watkins, 3Leaf27mins
- Dec27#304: Employee wellbeing and expectations with Julius Geis, MUA24mins
- Dec23#307: Direct Mail in a Digital Age with Dave Fink, Postie32mins
- Dec20#306: Defining Success with Sheevaun Moran, Energetic Solutions29mins
- Dec16#305: Starting and Growing a Business Without Outside Capital with Bryan Clayton of GreenPal28mins
- Dec9#303: Scaling startups with Paul Ruppert, Global Point View31mins
- Dec6#302: Authentic personal brands with Jen Dalton, BrandMirror28mins
- Dec2#301: Composable Customer Data Platforms with Florian Delval, ActionIQ27mins
- Nov29#300: Fostering innovation inside and outside your company, with Kurt Schaubach, Federated Wireless19mins
- Nov25#299: Black Friday Special: Warehouse and inventory strategy and the customer experience with Tina Williams, Ware2Go, a UPS Company18mins
- Nov22#298: Harnessing the Power of Data to Improve the Customer Experience with Kaz Ohta, CEO of Treasure Data27mins
- Nov18#297: Analytics and team performance with Steve Leeds, VP Business Analytics, Ironwood Pharmaceuticals35mins
- Nov15#296: Customer Success for Brand Success with Scott Salkin of Gainsight30mins
- Nov11#295: Engaging virtual meetings and events with Sam Kolbert-Hyle, Brandlive40mins
- Nov8#294: Creating a great post-purchase customer experience with Irina Poddubnaia, Trackmage25mins
- Nov4#293: I have my customer journey map... now what? with Carlos Manalo and Stratton Cherouny, Office of Experience30mins
- Nov1#292: Exploring the Future of Podcasting with Josh Nielsen, Founder & CEO of Zencastr24mins
- Oct28#291: Leading Agile Brands in a State of Continual Change, with Nancie McDonnell Ruder, Noetic Consultants29mins
- Oct21#289: 3D in Retail and Beyond, with Beck Besecker, CEO of 3D Cloud by Marxent23mins
- Oct18#288: Evaluating Digital Partners with Scott Liewehr, CEO of Digital Clarity Group28mins
- Oct14#287: CDPs and the Organization of the Future with Heidi Bullock, CMO at Tealium31mins
- Oct11#286: Real customer engagement with tangible results, with Mark Smith, CSG37mins
- Oct7#285: CX Innovation Without Boundaries, with Justin Anovick, Optimizely23mins
- Oct4#284: Using data to increase customer engagement, with James Manderson, Braze25mins
- Sep30#283: Next Best Action Approaches for Marketing with Shoel Perelman, Pega26mins
- Sep27#282: Transforming industries while benefiting customers with Demetrius Gray, Captain25mins
- Sep23#281: Improving the Retail Employee Experience with Melissa Wong, Zipline23mins
- Sep20#280: Leading Professional Services Firms to Success, with Sean Campbell, Cascade Insights28mins
- Sep16#279: Employee Engagement in a Hybrid World of Work with Alexander Embiricos of Remotion31mins
- Sep13#278: Executive Leadership Branding with Bonnie Habyan, X-Caliber Capital22mins
- Sep9#277: How internal change agents drive successful digital transformation, with Adam Chen CMO of The Amenity Collective29mins
- Sep6#276: Using AI to Improve the Customer Experience, with Deon Nicholas, CEO and Co-Founder of Forethought25mins
- Sep2#275: Creating a Winning Product Roadmap to Improve a Company's Innovation Success Rate with Tony Ulwick22mins
- Aug30#274: Digital Transformation in the Enterprise, Part 2 with Kunal Patil, TEKsystems27mins
- Aug26#273: Digital Transformation in the Enterprise, Part 1 with Kunal Patil, TEKsystems30mins
- Aug23#272: Forever Unified: Customer and Employee Experience, with David Ostberg, Medallia17mins
- Aug19#271: Driving Change to Have More Successful CX Programs with Judy Bloch, Medallia23mins
- Aug16#270: Setting Expectations Early for Better Customer Experience with Craig Colby, OneStream Software28mins
- Aug12#269: When Customer Data Benefits Customers, Employees, and the Business, with Barry Padgett, CEO of Amperity29mins
- Aug9#268: Building a Strong Remote Work Culture with Tim Brackney, COO, RGP26mins
- Aug5#267: Success with influencer marketing, with Magda Houalla, Aspire23mins
- Aug2#266: The Business Value of Partner Programs with Bernie Kassar, Xactly21mins
- Jul29#265: Product Management & CX with Nichole Mace, VP Product Growth at Pendo21mins
- Jul26#264: The Power of Customer Communities with Jake Randall of Common Room29mins
- Jul22#263: Conversational AI with Bob Summers, Goodcall26mins
- Jul19#262: Sustainable strategic growth for the enterprise leader with Stuart Leo, Waymaker.io35mins
- Jul15#261: Intrinsically motivated teams with Patrick Touhey, Author of Forever Teammates27mins
- Jul12#260: The Value of a Strong Brand Strategy with Stephen Houraghan, Brand Master Academy26mins
- Jul8#259: Citizen Data Scientists, with Tim Kraska, Professor, MIT and Co-Founder at Einblick22mins
- Jul5#258: Healthy Organizational Cultures with Gary David, Bentley University28mins
- Jul1#257: Making Better Marketing Decisions with Brand Tracking, with Angeley Mullins, CMO, Latana19mins
- Jun28#256: Automation's Role in Customer-Centric Retail Operations with Doug LaBahn, CMO at Cin721mins
- Jun24#255: Creating an unbeatable B2B brand with Drew Neisser, Renegade30mins
- Jun21#245: Hyper-personalized customer communications with Eric Frankel, AdGreetz33mins
- Jun17#253: The Future of Nonprofits with Sindy Yeh and Steve Blair40mins
- Jun14#252: Automation in the workforce with Aaron Kwittken, PRophet28mins
- Jun10#251: Creating a Consistently Great Customer Experience, with Wendy Pravda, Medallia18mins
- Jun7#250: The Future of ESG with Chuck Amman, Semtech19mins
- Jun3#249: Differentiation in a Crowded Marketplace with Matthew Stibbe, CEO Articulate Marketing29mins
- May31#248: The Visionary / Manager Binary with Darby Vannier, author of The Indispensable Leader37mins
- May27#247: Advertisers and Data Privacy with Cameron Horton, Attribution22mins
- May24#246: The Power of Decision Intelligence, Part 2, with Ramesh Vishwanathan of TEKsystems22mins
- May20#245: Intentionality and Employer Branding with Roy Abdo, Digital Revamp25mins
- May17#244: Is your business ready to run without you? with Jeff Finney, Author and Entrepreneur28mins
- May13#243: People, Processes & Platforms Working Well with Sonciary Perez, Co-Founder, Quala26mins
- May10#242: Scaling your business while maintaining great CX with Tyler "Sully" Sullivan of Bombtech Golf29mins
- May6#241: Delivering Meaningful Customer and Business Value with Preethi Madhu, CEO, Greyamp Consulting31mins
- May3#240: Uniting people, processes & platforms towards a common goal with Susan Rothwell, CRO at Vericast29mins
- Apr29#239: Career Agility with Erik Cabral, On Air Brands26mins
- Apr26#238: Success with Google Ads with Sean Marshall, Attribution28mins
- Apr22#237: The Power of Decision Intelligence, Part 1, with Devang Pandya of TEKsystems31mins
- Apr19#236: How People and Processes Relate to Technology with Sara Taheri, Prudential Financial26mins
- Apr15#235: Strengthening Your Business, Customers First with Paulette Chafe, Zendesk28mins
- Apr12#234: Building Places for the Future of Work with Marian Marquez, Arlington Economic Development41mins
- Apr8#233: Voice of the Customer and Product Roadmaps with Matt Young, User Voice26mins
- Apr5#232: Predictive Brand Intelligence with Grant McDougall, Co-Founder & CEO, BlueOcean28mins
- Apr1#231: Success Outside Your Comfort Zone with David Wood, Focus.ceo37mins
- Mar29#230: Experience Level Agreements with Weston Morris, Unisys30mins
- Mar25#229: Business Growth Through Customer Insights with Darshan Metha, iResearch.com23mins
- Mar22#228: Meaningful Two-Way Customer Relationships, with Matt Gillin, CEO of Relay Network29mins
- Mar18#227: Telling the Story of Innovation, with Jon Ebert, John Deere25mins
- Mar15#226: Winning over CX skeptics, with Sami Nuwar, Medallia28mins
- Mar11#225: Iterating Towards Genius with Mike Zeller, Author of The Genius Within26mins
- Mar8#224: CX and The Great Resignation with Patty Soltis, Kinetic Edge Consultants27mins
- Mar4#223: People, Processes, Technology, & CX with Steven Petruk, CGS27mins
- Mar1#222: Affiliate Marketing Success with David Hiltner and Cameron Horton, Attribution20mins
- Feb25#221: Managing Technical Debt with Imran MacMillan, NTT DATA Services36mins
- Feb22#220: High Performance Teams, with John Estafanous, RallyBright27mins
- Feb18#219: Lean CX with Robert Dew, CapFeather Global36mins
- Feb15#218: Business, Customer, and Employee Experience with Leon Gilbert, Unisys31mins
- Feb11#217: Continuous Growth and Career Success with Gina Tokar, Panasonic36mins
- Feb8#216: Operationalizing Great Patient Experience with Lorie Dolo28mins
- Feb4#215: Growing and Marketing a Local Business with Chris Pistorius, KickStart Dental Marketing24mins
- Feb1#214: Agility in Measurement Systems with Desirree Madison-Biggs, Teresa Monroe26mins
- Jan28#213: Consumer expectations in a customer-centric world with Kiel Harkness, UPS Capital25mins
- Jan25#212: Optimizing the Healthcare Customer Experience with John Nash at Redpoint28mins
- Jan21#211 Demonstrating Marketing ROI with David Hiltner, Attribution35mins
- Jan18#210: The Value of a Guide for Your Technology Strategy with Emil Pilacik, EMCO Technology31mins
- Jan14#209: Data and the Citizen Experience with Jerry Power, I3 Systems32mins
- Jan11#208: Improving the Digital Experience with Shift Left Testing with Eran Kinsbruner, Perforce25mins
- Jan7#207: Diversity in Leadership Teams with Eva Huston, Duck Creek Technologies25mins
- Jan4#206: Customer Journey Management as Change Management with Erin Zentz, AARP38mins
- Dec31#205: Multi-Touch Attribution & Data Science with Cameron Horton and David Hiltner of Attribution20mins
- Dec28#204: Architecting a New Talent Experience with Leslie Deutsch, TEKsystems31mins
- Dec24#203: Architecting a New Talent Experience with Lauren Kolodrubetz, TEKsystems24mins
- Dec21#202: Architecting a New Talent Experience with Nina Kindrick, TEKsystems20mins
- Dec17#201: Leadership and the Customer Experience with Faisal Pandit, Panasonic31mins
- Dec14#200: Balancing Privacy with Meaningful Data with Anudit Vikram, MediaMath29mins
- Dec10#199: Agile Sales & Marketing with Anthony Coppedge, IBM33mins
- Dec7#198: Adapting to Growing Customer Expectations with Alex Atzberger, Optimizely30mins
- Dec3#197: Personalization in a Post-Cookie Era with Amber Armstrong, LivePerson23mins
- Nov30#196: The Importance of Multi-Touch Attribution with David Hiltner, Attribution32mins
- Nov26#195: Search, Content Discovery & CX with Jason McClelland, Algolia26mins
- Nov23#194: The Relationship Between CX and EX with Tanya Thomas, Experian Health21mins
- Nov19#193: Special Episode: Reshaping the World of Work with TEKsystems featuring and Kris Mercer and Colby Love31mins
- Nov16#192: Special Episode: Reshaping the World of Work with TEKsystems featuring Natalie Lister and Paul Valenzuela30mins
- Nov12#191: The Exponential Enterprise with Rich Nanda, Monitor Deloitte26mins
- Nov9#190: The Retail Customer Experience with Erica James, Medallia32mins
- Nov5#189: The Value of Embracing Setbacks with Mike Cirorrocco24mins
- Nov2#188: Special Episode: Reshaping the World of Work with TEKsystems featuring Dennis Temple and Tim Pomerleau27mins
- Oct29#187: Lean AI & Marketing with Lomit Patel, Together Labs32mins
- Oct26#186: Brand experience and the Small Business with John D. Hanson, Accelerated Revenue32mins
- Oct22#185: Agile software evaluation with Phil Strazulla, SelectSoftware Reviews19mins
- Oct19#184: Recruiting Strategy During The Great Resignation with Jared Hummel, Parqa Marketing Agency25mins
- Oct15#183: Leading by example: the role of leaders in the return to the office33mins
- Oct12#182: Agile Customer Service with Daniel Rodriguez, Simplr30mins
- Oct8#181: What we've learned (so far) from the pandemic64mins
- Oct5#180: Personal Branding and Business Success with Henry Kaminski, The Brand Doctor33mins
- Oct1#179: Meaningful measurement of transformation initiatives with Peter McCoy, Baton31mins
- Sep28178: Leadership and the Patient Experience with Tracy Courtney, UPMC22mins
- Sep24#177: Continuous Improvement and Optimization with Brian Browning, Kin and Carta23mins
- Sep21#176: Measuring the Patient Experience with Brian Carlson, Vanderbilt University Medical Center23mins
- Sep17#175: Remote Employee Onboarding with Dave Secunda, Workbright26mins
- Sep14#174: Meaningful Measurement of Customer Experience with Dushyant Mitra, Medallia24mins
- Sep10#173: The changing role of HR with Annissa Deshpande, Loglab24mins
- Sep7#172: Aligning Leadership, HR & DevOps with Duena Blomstron, People Before Tech26mins
- Sep3#171: Meaningful Collaboration in the Workplace with Michael Barata28mins
- Aug31#170: Positive Career Changes with Jeremy Cline30mins
- Aug27#169: Developing the future workforce through internship programs with Steve Cooper, Exelaration23mins
- Aug24#168: Regenerative Businesses with Carol Sanford29mins
- Aug20#167: Return to Work, Part 4: Different Approaches to the Return to the Office34mins
- Aug17#166: Agile M&A with Chris Von Bogdandy, Slalom25mins
- Aug13#165: Return to Work, Part 3: Will the Next 12 Months Be Like the Last?29mins
- Aug10#164: Stories and the Customer Experience with Gabrielle Dolan27mins
- Aug6#163: Return to Work, Part 2: Doing "Return to the Office" Well54mins
- Aug3#162: Prioritizing Success with Marlo Higgins21mins
- Jul30#161: Return to Work, Part 1: Succeeding with a Hybrid Workforce24mins
- Jul27#160: CX, EX, and Digital Product Rollouts with Jonathon Hensley, EMERGE26mins
- Jul23#159: Meaningful Digital Transformation & CX with Howard Tiersky, FROM Digital Transformation Agency30mins
- Jul20#158: Transform Your Data with AI and ML, featuring Brandon Carroll, TEKsystems25mins
- Jul16#157: Agile Decision Making with Diane Magers, Experience Catalysts27mins
- Jul13#156: Transform Your Data with AI and ML, featuring Ramesh Vishwanathan, TEKsystems20mins
- Jul9#155: Leadership and Living Systems with Mark Morey33mins
- Jul6#154: Transform Your Data with AI and ML, featuring Jay Mozo, TEKsystems20mins
- Jul2#153: Attracting & Retaining Employees in a Hybrid Work Environment25mins
- Jun29#152: Agile Customer Experience with Steve Pappas29mins
- Jun11#151: Office planning for the future of work with David Cornbrooks, Savills North America28mins
- Jun10#150: Meaningful Business Transformation with Andrew Deutsch, Fangled Technology28mins
- Jun8#149: Retaining our humanity in a remote work world with John Friedman28mins
- Jun4#148: AR, VR, and the Future of Work with Cathy Hackl, Futures Intelligence Group21mins
- Jun3#147: Creating Repeat Customers with Shep Hyken30mins
- Jun1#146: Building a Customer-Centric Organization with Ilenia Vidili28mins
- May28#145: Return on Creativity: The Return to the Office with Susan Soroko, Arlington Economic Development22mins
- May27#144: Mergers, Acquisitions, and Company Culture with Klint Kendrick22mins
- May25#143: Startups and Company Culture with Nico Simko, Clair25mins
- May21#142: Return on Creativity: Educating the Future Workforce with Charlie Oliver, Tech 202536mins
- May20#141: Let's talk about Agile Marketing with Steve Moubray36mins
- May18#140: Agility in Entrepreneurship with Jeff Wald, WorkMarket29mins
- May14#139: Return on Creativity: Authentic Relationships and Tranformation with Michael Dumlao28mins
- May13#138: Staying True to Your Values in an Agile World with Susan Meier, Susan Meier Studios28mins
- May11Episode 137: Agile Teams and Branding with Megan Ingram, Ingram Digital Consulting20mins
- May7#136: Return on Creativity: Agile Career Growth with Laura Briggs21mins
- May6Episode 135: Growth Amidst Industry Disruption, with Paul Duning, Capitol Communicator29mins
- May4Episode 134: Keeping Your Brand Messaging Consistent with Chris Wallace, Innerview26mins
- Apr30Episode 133: Return on Creativity: Preparing the Future Workforce with Brittany Greer, Rosie Riveters28mins
- Apr29#132: Staying Agile with SEO with John Vuong, Local SEO Search24mins
- Apr27Episode 131: Improving the Patient Experience with Corey Gehrold, Insight Marketing Group21mins
- Apr20#130: Unified Digital Experiences at Scale, Part 3, with Ryan Horner, One North28mins
- Apr13#129: Unified Digital Experiences at Scale, Part 2, with Kalev Peekna, One North25mins
- Apr6#128: Unified Digital Experiences at Scale, Part 1, with Kalev Peekna, One North34mins
- Mar30Episode 127: Adaptivity & Resilience for a Post-Pandemic World with Ira Wolfe33mins
- Mar23Episode 126: Agility and the Gig Approach with Edie Goldberg28mins
- Mar16Episode 125: The Value of Chutzpah with Mason Harris29mins
- Mar9Episode 124: Pivoting to Better Outcomes with Tony Guarnaccia18mins
- Mar2Episode 123: Being intentional about your goals with Mark Victor Hansen31mins
- Feb23#122: The Unseen Power of Invention with John Carter, TCGen27mins
- Feb16Episode 121: Agile Entrepreneurship w/ Domenic Rinaldi, Sun Acquisitions23mins
- Feb9#120: Iterating and Optimizing from Experiences with Jerry Abiog23mins
- Feb2Episode 119: Wellbeing and Agility with Lee Chambers, Essentialise Workplace Wellbeing23mins
- Dec31#118 Brand and the Center of Experience12mins
- Dec29#117 Bold Leadership in Times of Change32mins
- Dec24#116 Silos and experience10mins
- Dec22#115 Version Next, Now Part 4, Episode 3: Security-Built Culture w/ Gerard Lendore, TEKsystems25mins
- Dec17#114 Calculating the Value of CX9mins
- Dec15#113 Version Next, Now Part 4, Episode 2: Security-Built Culture w/ Kory Patrick, TEKsystems21mins
- Dec10#112 Creating a Center of Experience10mins
- Dec8#111 Version Next, Now Part 4, Episode 1: Security-Built Culture w/ Mike Mulligan, TEKsystems23mins
- Dec3#110 Employees and Intrinsic Motivation12mins
- Dec1#109 Marketing Agencies and Agility w/ Tim Weinheimer, Hahn Public27mins
- Nov26#108 How to Be More Agile8mins
- Nov24#107 Great Employee Experience in a Distributed World w/ Amy Gannaway, VMware25mins
- Nov19#106 Personalization, Orchestration and CX10mins
- Nov12#104 Understanding the Voice of the Customer10mins
- Nov10#103 Agility and the Personal Brand w/ Jennifer Sherman, The Influencer Collective19mins
- Nov5#102 The Experience Maturity Model24mins
- Nov3#101 Building a Sustainable, Agile Workforce with Roberta Matuson23mins
- Oct29#100 Data Science & AI with CX and EX11mins
- Oct27#99 Version Next, Now Part 3, Episode 1: Looking Up w/ Ricardo Madan, TEKsystems38mins
- Oct22#98 What is Brand Experience?12mins
- Oct20#97 Version Next, Now Part 3, Episode 2: Looking Up w/ Jennifer Doyle, TEKsystems17mins
- Oct15#96 Preparing Your Organization for CX Optimization10mins
- Oct13#95 Version Next, Now Part 3, Episode 1: Looking Up w/ Leslie Deutsch, TEKsystems20mins
- Oct8#94 The Intersection of CX and EX9mins
- Oct6#93 Agility in the Relationship with Ourselves with Laura DiBenedetto37mins
- Oct1#92 The Center of Experience and the Power of Combining CX and EX15mins
- Sep29#91 Keeping Government Agile with Dave Witkin at Packages Agile29mins
- Sep22#90 Agility in Entrpreneurship and Events with Mark Michelson, CX Talks31mins
- Sep15#89 Agility in Creating New Experiences with Craig Langlois, Berkshire Museum29mins
- Sep8#88 Maintaining Great Employee Experience in Difficult Times with Nancy Greatrix and Becky Lechner from Room and Board24mins
- Sep1#87 Startups, MVPs, and Staying Agile with Dan Moore, Vaporwaree26mins
- Aug18#85 Agility in Teams with Duena Blomstrom30mins
- Aug4#83 How to be an Agile Business with David Wachs, Handwrytten30mins
- Jul28#82 The Freelance Economy: The importance of benefits for freelancers and contractors28mins
- Jul21#81 The Freelance Economy: Vetting and Verifying 1099 Contractors with Kelly Painter, CareerGig19mins
- Jul14#80 Patient Experience and the Importance of Training with Jennifer Thompson, Insight Marketing25mins
- Jul7#79 Acceleration Powered by Data, Part 329mins
- Jun30#78 Acceleration Powered by Data, Part 218mins
- Jun23#77 Acceleration Powered by Data, Part 123mins
- Jun16#76 Next Best Action58mins
- Jun9#75 Focusing on Customer Experience with Augie Ray, Gartner33mins
- Jun2#74 The Relationship Between Customer Experience and Marketing with Jennifer Severns, AMA27mins
- May26#73 Employee Experience in a Fast-Growth Global Environment with Joy Sybesma, Dataiku29mins
- May19#72 Agile, CX, and Marketing with Aileen Cahil27mins
- May12#71 The Value of a Holistic Digital Experience with Eric Stahl, Salesforce27mins
- May5#70 Being Intentional with Your Brand Experience with Antonia Hock, Ritz-Carlton Leadership Center21mins
- Apr28#69 Corporate Social Responsibility and Employee Experience28mins
- Apr21#68 Doing Employee Experience Well Throughout the Journey36mins
- Apr14#67 Mergers, Acquisitions, and the Employee Experience with Josh Olson, VMware34mins
- Apr7#66 Diversity, Inclusion, and the Employee Experience with Robert Ruelas, VMware27mins
- Mar31#65 Content and the Customer Experience, Part 317mins
- Mar24#64 Content and the Customer Experience, Part 219mins
- Mar17#63 Content and the Customer Experience, Part 1, with Steve Householder and Burk Buechler from TEKsystems17mins
- Mar10#62 Culture, Values and the Employee Experience with David Rodriguez, Marriott International41mins
- Mar3#61 Orchestration and Customer Experience with Tim Claytor, Kitewheel21mins
- Feb25#60 Technology & Customer Experience with Charlie Oliver, Tech 202540mins
- Feb18#59 The Customer Journey and the Modern Restaurant Experience with Sherif Mityas, TGI Fridays28mins
- Feb11#58 Maintaining a Strong Company Culture Amidst Growth23mins
- Feb4#57 The Power of Employer Brands with Frans Mahieu, Kimberly-Clark30mins
- Jan30#56 The Agile Consumer6mins
- Jan28#55 Cutting Through the Clutter6mins
- Jan23#54 Agile Brands and Society4mins
- Jan14#52 Telling Relatable Stories with Your Brand7mins
- Jan7#51 Telling Authentic Stories with Your Brand6mins
- Dec31#50 Telling Educational Stories with Your Brand8mins
- Dec24#49 Listen to Your Customers, Don't Talk at Them8mins
- Dec17#48 Customer Experience Trumps Channels and Mediums7mins
- Dec10#47 Adaptivity and Collaboration in Your Company Culture7mins
- Dec5#46 Special Episode: The Power of Identity with Kory Patrick of TEKsystems27mins
- Dec3#45 Evolutionary versus Revolutionary Processes9mins
- Nov26#44 Change is the Only Constant8mins
- Nov19#43 Brands and Future Generations11mins
- Nov5#41 Key Principles of an Agile Brand9mins
- Oct29#40 An Agile Brand Case Study: Netflix11mins
- Oct22#39 Agile Brand Value 49mins
- Oct15#38 Agile Brand Value 38mins
- Oct8#37 Agile Brand Value 25mins
- Oct1#36 Agile Brand Value 16mins
- Sep24#35 Brands and Agile Marketing7mins
- Sep18#34 Special Episode: From Monolith to Microservice30mins
- Sep17#33 Brands and the Modern Customer Experience9mins
- Sep10#32 Brands and Exponential Technologies8mins
- Sep3#31 Brands and Market Disruption7mins
- Aug27#30 Brand as Experience8mins
- Aug20#29 Social Transformation and Brands7mins
- Aug6#28 Letting Go in Order to Have Deeper Customer Relationships8mins
- Jul30#27 Staying Nimble by Always Listening7mins
- Jul23#26 Using Data to Drive Deeper Insights8mins
- Jul16#25 Telling Genuine Stories with Your Brand9mins
- Jul9#24 Open Dialogue with Customers7mins
- Jul2#23 The Duality of the Agile Brand8mins
- Jun25#22 Constants and the Agile Brand5mins
- Jun20#21 Special Episode: Data Untangled with Jennifer Kling and Ram Palaniappan of TEKsystems36mins
- Jun18#20 What is an agile brand?6mins
- Jun11#19 Agile marketing11mins
- Jun4#18 What is agile?6mins
- May28#17 Brand as Relationship5mins
- May21#16 Brand as Experience6mins
- May14#15 Brand as Idea5mins
- May7#14 Brand as Object5mins
- Apr30#13 Cars and Branding6mins
- Apr23#12 Branding and Relevance5mins
- Apr17#11 Special Episode: The Digital Revolution with Burk Buechler of TEKsystems22mins
- Apr16#10 Branding and Focus5mins
- Apr9#9 Branding and Substance8mins
- Apr2#8 Attracting the Right Customers with Your Brand6mins
- Mar26#7 Branding and Expectation-Setting for Customers5mins
- Mar19#6 Brands and Value Creation for the Organization6mins
- Mar12#5 Branding for Differentiation and Competitive Advantage5mins
- Mar5#4 Your Brand is Continually Evolving8mins
- Feb26#3 Your Brand is a Relationship6mins
- Feb19#2 Your Brand is more than a Logo6mins
- Feb12#1 Your Brand is a Vocabulary7mins