#153 - AI In Customer Service with Hatch and Chris Bache
from Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast
by John Wilson
Published: Tue Nov 26 2024
Show Notes
Join John Wilson in this special episode of Owned and Operated, with guest Chris Bache, CEO of Hatch, sharing insights on how Hatch software has transformed AI in customer service and the power of the SMS campaign.
He explains how AI can streamline customer follow-ups and improve response rates by automating initial contacts. Chris also discusses the evolution of Hatch, starting as a small company to becoming a major player in the industry, helping over 2000businesses optimize their sales processes.
A SPECIAL THANKS TO HATCH
Turn communication into conversion with Hatch and its AI Agents, ready to handle follow-ups, reminders, email blasts, and more for your home service business. Save employee hours and book more leads with the power of Hatch.
Introduction
Guest Introduction: Chris Bache from Hatch
The Evolution of Hatch
Defining Rehash and Best Practices
Implementing a Rehash Program
Success Stories and Real-World Applications
Optimizing Messaging and Compliance
AI in Customer Interaction
Future of AI and Business Logic
Leveraging AI for Business Growth
Final Thoughts and Contact Information
Episode Hosts: 🎤
John Wilson: @WilsonCompanies on X
Jack Carr: @TheHVACJack on X
Episode Guest:
Chris Bache: OnLinkedIn
Learn more about Sagan Passport and what it can do for your business hiring needs
Contact Owned and Operated:
More Ways To Connect with O&O
John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC