
Show Notes
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Dr. Robert Cialdini wrote Influence, the book behind almost every sales training a home service tech has ever sat through. In his second visit with Tommy he goes past the seven principles into the smallest changes that move the biggest numbers: the two words a restaurant added to its booking call that cut no-shows 62%, the one question that took Boy Scout popcorn sales from 15% to 52%, why "967 reviewers" beats "967 reviews," the number one rule of sales every trainer teaches backwards, and the $75,000 envelope Charlie Munger mailed him for a single chapter. Then Tommy puts him on the spot with two live persuasion role-plays.
Learn more from Dr. Cialdini and the Cialdini Institute: https://cialdini.com
Influence Unleashed, December 5 and 6 in Tempe, 75 seats, $500 off with code A1GARAGE
-- π TIMESTAMPS π --
- Introduction
- 75 seats in December
- Who Robert Cialdini is
- You already paid for this research
- What ethical influence actually is
- The seventh principle: unity
- The couples study and the word "we"
- Two words that cut no-shows 62%
- Chris Voss and getting to "no"
- The Boy Scout popcorn question
- Social proof and the McFlurry
- Say reviewers, not reviews
- Authority: who vouches for you
- The number one rule of sales
- A welcome line that lifts conversions
- Scarcity done honestly
- Advice to young Robert
- Put them in the boat with you
- Ask for advice, not opinions
- The $75,000 envelope from Charlie Munger
- Two mints and a 23% tip
- Give first, before they decide
- Why 89% beats 90%
- Warren Buffett's letters and honesty first
- "You're worth it"
- Pre-Suasion: the moment before the message
- Live role-play: talk me out of your book
- Building a following the ethical way
- Rapid fire
- Charlie Munger on why wealth matters
- Tommy makes it right with a customer
- What changed his mind, and what's next
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Chapters32
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