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Your Hiring Strategy Is Setting You Up to Fail Before Day One | Mike Matalone

The Home Service Expert Podcast

Tommy Mello: $200 Million Founder|Forbes, Inc., Entrepreneur Columnist

June 24, 2026

Show Notes

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Window Nation had 80% employee turnover. Within 6 months, Mike Matalone brought it
down to 23% — without changing their sales process, marketing, or compensation.

The only thing he changed was how they hired, onboarded, and developed their people.

Mike is the founder of XP3 Talent Systems and the bestselling author of Hire, Train,
Retain. He spent 5 years coaching 45 CEOs through Vistage, where he discovered that
80-90% of all business problems trace back to one thing: people.

In this episode, Tommy and Mike break down the exact people operating system that
transforms average hires into A players in 30 days — and why the owners who think
they can hire their way to a great team are already losing.

⏱️ CHAPTERS ⏱️
Intro
XP3 Origin Story
Window Nation Turnaround
Three Hiring Criteria
Psychological Connection
Personality Assessments
AI For Interviews
Wow Onboarding
Company Advocates
What's In It For Them
Define Success
Build A Business Not A Job

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Your Hiring Strategy Is Setting You Up to Fail Before Day One | Mike Matalone — Podcst