Show Notes
🚀 FREEDOM 2026Get your Tickets Today! https://homeservicefreedom.com/
The biggest myth in home service technology? That software solves problems. It doesn't. People do.
Tommy sits down with Richard Kohberger — the go-to ServiceTitan expert and founder of Blue Collar Nerd — for one of the most honest conversations about technology, leadership, and what it actually takes to build a great home service company in the AI era.In this episode you'll learn:
— Why most companies use ServiceTitan wrong
— and what it actually looks like when you use it right
— The truth about AI replacing CSRs and what to do about it before it happens to you
— Why adding more AI to your business means your people need MORE human attention, not less
— The four metrics every home service owner should know cold
— Why emotional intelligence is the most underrated skill in home service leadership
-- 🕐 TIMESTAMPS 🕐 --
- Introduction
- Richard's Background and Blue Collar Nerd Origin
- Why Investors Are Rushing Into Home Service
- Advanced ServiceTitan Integrations
- When to Get on ServiceTitan
- AI-First Software and What's Coming
- Tommy's AI-Written Radio Ad Live
- Social Media vs Traditional Advertising
- The A1 Garage Model vs HVAC
- Which Industry Would Richard Build In?
- Tommy's 2017Trifecta and Podcast Origin
- SOPs: SweetProcess vs Trainual
- AI Supporting People Not Replacing Them
- Technology Changing Leadership and Culture
- Longevity Science and Fasting
- Skills the Next Generation of Operators Needs
- EQ vs IQ in Leadership
- Rapid Fire: The Four Metrics Every Owner Must Know
- Die With Zero and Tommy's Philanthropy Plans
- Get Clear on Your WHY - Is "I'm Doing It for My Family" Really True?
- Meditation, Facing Fears, and Final Thoughts
🚀 FREEDOM 2026Get your Tickets Today! https://homeservicefreedom.com/
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