How to Lead Change Without Losing Your Mind (or Team)

How do you lead organizational transformation when AI is moving faster than your roadmap can keep up?

Carlie Bissler, a product leader at McKesson, breaks down what it takes to guide large enterprises through change in the age of AI. From building trust and authenticity as a leader to shifting from "change management" to "change leadership," Carlie shares pragmatic advice for preparing your teams — and yourself — for the unknown.

She also gets real about fear in the workplace, the shame some still feel about using AI tools, and why the best CX transformations start on the inside. If you're navigating the messy middle of enterprise innovation, this episode is your blueprint for embracing agility, empowering your people, and staying human in an increasingly automated world.

Key Moments:

00:00Change Leadership, Innovation, and AI

04:46Who is Carlie Bislser of McKesson?

06:13The Role of Psychology in Leadership

14:20Navigating Organizational Transformation

18:33Embracing AI and Building Trust

29:12The Growing Fear of AI in the Workplace

34:32The Shift from AI as a Cost Center to an Asset

38:03Mentorship and Community

43:13Preparing for AI-Driven Transformation

45:43The Human Touch in Customer Experience

50:57Lightning Round: Quick Insights & Advice

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