608. Things You Should Never Say to Your Customers: Customer Service Insights From Erica Leonor Of Power Selling Pros
from Service Business Mastery for Skilled Trades: HVAC, Plumbing & Electrical Home Service
by Tersh Blissett & Josh Crouch
Published: Thu Sep 16 2021
Show Notes
Customer service representatives are a very important cog in the wheel of a well-running machine that is your business. They are the first responders and often the first impression your customer has of your company. In this episode, Tersh Blisset sits down with Erica Leonor, Customer Experience Master Jedi Trainer at Power Selling Pros and a Board of Director for Women in HVACR. They discuss the important role of CSRs and how they’re keeping your customers well-served and your business away from failure. More importantly, they dissect the top list of things you should never say to your customers. Being a CSR is all about having empathy all while being helpful. Learn all about that and more customer service tips by tuning in!
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