
631. Going Beyond Customer Satisfaction With WOW Packages
from Service Business Mastery for Skilled Trades: HVAC, Plumbing & Electrical Home Service
by Tersh Blissett & Josh Crouch
Published: Wed Jan 12 2022
Show Notes
Creating loyal customers calls for impeccable support, outstanding products, and excellent marketing tactics. But if you want to bring your connection to another level, sending automated WOW packages is key. Tersh Blissett talks with DerekLoVerde to discover how they provide such tokens in To Your Success. He explains how you can go beyond customer satisfaction and establish deeper client relationships by giving more attention to low-cost yet memorable gifts. Derek underlines why entrepreneurs should take a holistic approach in their businesses, appealing to everyone's emotions rather than treating them as mere target audiences.
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