#114 - Find Your Score! NPS, Customer Satisfaction, and Righting Wrongs
from Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast
by John Wilson
Published: Thu Apr 18 2024
Show Notes
In this episode, John and Jack discuss their strategies for enhancing customer satisfaction through the implementation of the Net Promoter Score (NPS) system. They detail the comprehensive process of gathering feedback across every customer touchpoint, from marketing to accounting, aiming to turn customers into promoters. They also cover the practical changes they’ve implemented in their business, such as improving call center operations and post-service cleaning protocols, to ensure a remarkable customer experience.
Episode Hosts:
- John Wilson: @WilsonCompanies
- Jack Carr: @thehvacjack
Special thanks to our sponsor: Service Scalers: Looking to scale your home service business? Service Scalers is a digital marketing agency that drives success in PPC and LSA. Discover more growth strategies by visiting Service Scalers.
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John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC