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#59- Building a Management Team That Scales In Home Service by John Wilson

#59- Building a Management Team That Scales In Home Service

from Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast

by John Wilson

Published: Tue Oct 24 2023

Show Notes

Are you a home service entrepreneur looking to scale your business efficiently? In this episode of "Owned and Operated," we delve into the intricacies of middle management, scaling, and the challenges faced by home service companies as they grow. Join us as we explore valuable insights shared by industry experts.

Discussion Highlights:

  1. Recruitment Strategy: Finding the right talent to manage different business pillars, such as plumbing, HVAC, and roofing, requires assessing their prior experience and team size management skills.

  2. Transition Challenges: Adapting employees from cost-saving to revenue-generating mindsets can be a significant hurdle, especially when bringing individuals from other industries.

  3. Organizational Structure: The importance of defining roles and structures as your business grows, including trade managers, field managers, and service managers.

  4. Scaling Call Centers: The growth of call centers is a critical aspect, with the need to adapt to increasing leads and adjust staffing to handle peak call times effectively.

  5. Challenges at $10 Million Mark: Crossing the $10 million mark often leads to operational challenges due to rapid scaling and limited infrastructure, especially in HR and accounting.

  6. Maintaining Momentum: Challenges at $20 million are different but exciting as you have momentum and resources to address issues creatively.

  7. Handling Extreme Events: Managing the call center during extreme weather events or high call volumes requires careful planning and real-time adjustments.

  8. Versatile Call Center: The call center can handle a wide range of home service industries, making it a vital component for comprehensive customer support.



Episode Hosts:


Special thanks to our sponsor: Service Scalers: Looking to scale your home service business? Service Scalers is a digital marketing agency that drives success in PPC and LSA. Discover more growth strategies by visiting Service Scalers.

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John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC

#59- Building a Management Team That Scales In Home Service | Podcst